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Dear Stakeholder
 
The Engineering Council of South Africa (ECSA) had embarked on a transformation journey to enhance its service offerings to all registered persons. This transformation included migrating to an online system. Regrettably the transition hasn’t been as seamless as anticipated and we have experienced a fair share of challenges. We would like to provide an update on common complaints and queries that we’ve been receiving since the introduction of the new system.
 
The migration and integration to online system has affected mostly our registration application turnaround times in the past few months. We have technicians on site working around the clock to attend to this matter to ensure that we revert back to the original turnaround time of; Candidates applications being processed in one week and two months for a Professional registration.
 
With this new system there is a change in the “look and feel” of our certificates; security features have been added to minimize fraudulent certificates from circulating. Going forward, every certificate will have its own unique bar code to avoid fraudulent duplications.
Lastly, our Continuous Professional Development (CPD) page on the website is deactivated due to the upgrading of the CPD portal to improve functionality and accessibility of the page. The improved version of the CPD portal will be launched on the 1st of April 2018.
Any CPD activities that need to be recorded before the launch date can be done manually on an ECPD1 form (obtainable from the ECSA website) and submitted to cpd@ecsa.co.za for processing.
 
As with the old portal; registered persons will be notified on an annual basis when they are required to provide information or evidence of their CPD portfolio. This information will then need to be submitted via the secured portal. This portal will provide direct access to a registered persons CPD portfolio.
 
We deeply value your loyalty to the Council and are committed to providing you with the highest level of service. We are working tirelessly to close all the existing loop holes on the system to restore the service that our registered persons and new applicants deserve. We apologise for the inconvenience caused.
 
Should you have any further questions or comments regarding this matter, please feel free to discuss it with us on engineer@ecsa.co.za
 
Issued by the Engineering Council of South Africa