The finalisation of this phase delivered a re-engineered set of business processes and digital interfaces through the Microsoft Dynamics 365 Customer Engagement (CRM) platform and a redesigned self-service portal.

The implementation focused on three core functional areas: Registration, Continuing Professional Development (CPD), and Finance, with system integration, automation, and process governance embedded across the board

Due to the deployment of Phase one of the Microsoft Dynamics CRM Renovation Project, the self -service portal is currently under maintenance until further notice. During this time users cannot access any functionality in the portal including candidate applications, uploading profile information, accessing invoices and statements, as well as uploading of CPD credits.

Note* kindly note the portal and CRM System is currently not accessible to end users. The User Acceptance testing is currently underway, and external stakeholders will be invited for end-user testing in due course.

Please click here​ for more information on the re-engineered systems.